Program Coordinator


Program Coordinator - Maharashtra knowledge Corporation Limited
November 2012 – Present (4 years)Mumbai Area, India

  • Interaction with existing customer to understand their grievances and escalation of it to the respective program and ensuring correction and corrective action
  • Interaction with existing customer to seek feedback on a product and service offered and in turn ensuring value addition in the product and service offering during future release
  • Interaction with prospective customer to help them understand the product and service and accordingly passing the lead for final conversion
  • Data analysis of customer data and identification of various trends and sharing of findings to management to channelize the fund on effective marketing strategies

Program Coordinator eGovernance - Maharashtra Knowledge Corporation Limited
June 2006 – October 2012 (6 years 5 months)

Regional Lead Center - Maharashtra Knowledge Corporation Limited
January 2005 – June 2006 (1 year 6 months)Mumbai Area, India

  • Department of Higher and Technical Education has issued a Government Resolution for spread of Basic IT Literacy course to masses and my role was to promote this IT literacy drive with the help of Public Private Partnership model.