
Indian Market Investment Essentials
Learn core investment principles and instruments relevant to the Indian market landscape.

Track
Service Management
Level
Advanced
Language
English
Duration
30 hours
Learning Mode
Learn at ALC or at Home
Introduction
- Compare various insurance policies that offer essential protection and hold significant importance in the lives of individuals.
- Identify the regulatory agencies in insurance sector and the guidelines to purchase various insurances.
- Diagnose process of claim submission and subsequent settlement entails navigating through various procedural requirements.
- Examine stocks, their functioning within the stock markets, and the inherent risks entailed in such financial endeavours.
- Classify different mutual funds and refining the optimal mutual fund investment decisions.
- Categorize various alternative investment methods at government level.
- Discuss the necessities of non-verbal communication and its types required for customer service in banking.
- Diagnose sophisticated inquiry techniques, data collection processes to obtain the necessary information.
- Examine Data Analysis techniques and using it for possible decision making.
- Diagnose financial literacy among customers and tailoring the sale of banking products.
- Demonstrate different customer service methodologies tailored to address individual customer grievances.
- Apply the acquired operational, technical, and theoretical knowledge to analyse an array of diverse career opportunities.
- Explain the importance of collaboration and communication with clients, team members, and stakeholders.
- Embrace humanistic, ethical, and moral values in real-life situations.
- Exercise responsibility for the completion of assigned tasks for self and the group work
- Predict and cater to own learning needs relating to the assigned task/work.
What you'll learn ?
- Compare essential protection offered by various insurance policies and their importance.
- Inspect the guidelines to be followed when buying an insurance and the agencies that regulate its operations.
- Interpret claim submission methods and procedural requirements for claim settlements.
- Diagnose intricacies of the stock market’s functioning, along with the inherent risks entailed in investing in stocks.
- Inspect various parameters used to decide mutual fund investment and identify types of mutual funds.
- Judge the alternative methods of investment, thereby delving into more intricate and sophisticated financial avenues.
- Illustrate a wide array of non-verbal communication modalities and using it banking jobs.
- Interpret about engaging customers in data collection processes, using sophisticated inquiry techniques.
- Recommend data analysis methodologies to derive actionable insights for informed decision-making in complex business scenarios.
- Assess the financial education and banking needs of customer to fulfil them.
- Experiment with different cutting-edge strategies to address grievances and deliver exceptional customer service.
- Develop proficiency in multifaceted banking-specific competencies and adeptly navigating the application process across diverse financial institutions.
- Assess appropriate solutions for the challenges presented, while practicing humanistic, ethical, and moral values in real-life situations
- Develop project management skills to efficiently plan and execute projects.
- Make judgement and take decision, based on the analysis and evaluation of information and work scenario.
- Predict and cater to own learning needs relating to the assigned task/work by accessing appropriate learning resources.
- Pursue self-paced and self-directed learning.
Syllabus
Life Insurance
- Introduction to Life Insurance
- What is Life Insurance
- LIC of India
- About LIC
- Insurance as a Means of Savings
- Introduction to Life Insurance Schemes
- Types of Life Insurance
Home Insurance And Motor Insurance
- Home insurance and motor insurance
- Documents required for motor insurance claim
- Factors affecting insurance claims and precautions to be taken care of
- Should or should not one opt for Claim Settlement?
- Introduction to Agriculture/ Crop Insurance
- What is Crop Insurance
- What is Crop yield
- Buying Crop Insurance
- Government Schemes and Private Insurers
- How to File an Insurance Claim - General & Life
Stocks
- Introduction to Stocks
- Types of Stocks
- Basics of Investing in stocks
- Earning per share
- Dividend per share
- The Initial Public Offering process
- Mr Yogesh Shah interview
Share Market
- Introduction to Share Market
- Stocks
- How the stock market works
- National Economic news
- National stock exchange
- Index
- Interview_Ekta
Risk
- Introduction to Risk
- Risk
- Standard Deviation
- Risk & Risk Types
- Diversification in Investments
- Risk Reduction
- Introduction to Evaluation of Stock and Risk Assesment
- Philip Fisher’s 15-Point Investment Checklist
- Qualitative & Quantitative Analysis
- Key Financial Ratios When Buying Stocks
- Stock Ratio Categories
- Buying & Selling Order Types
Mutual Funds
- Introduction to Mutual Funds
- Types of Mutual Funds
- Key indicators of a successful MF
- Risks associated with Mutual Funds
- Mr Sridhar interview
- Mrs Ekta Shah interview
Equity Mutual Funds
- Introduction to Equity Mutual Funds
- Equity Mutuals Funds
- Classification
- Types of Equity Mutuals Funds
- Role of Investors in Equity Markets
- Link of Equity Mutual Funds to Stocks
- Ms Archita Interview
Debt Securities
- Introduction to Debt Securities
- Shares and Stock Market
- Securities
- Classification of Debt Securities
Investing in Mutual Funds
- Introduction to Investing in Mutual Funds
- Investing in mutual fund
- Accepted payment methods and processes for making payments
- Calculation of annual growth rate
- Calculation of net asset value
- Formulae for calculating returns of mutual funds
Systematic Investment planning
- Introduction to Systematic Investment planning
- Systematic Investment Plans
- What are Systematic Investment Plans?
- How Do Systematic Investment Plans Work?
- Advantage of Rupee Cost Averaging (RCA)
- How to get started with SIP Investments?
- Why should one invest in SIP?
- Calculation of Systematic Investment Plans
- What are the other benefits of SIPs?
- Mr Sridhar interview
Investment Opportunities: Post Office Schemes
- Introduction to Investment Opportunities: Post Office Schemes
- Post Office Saving Account
- National Saving Recurring Deposit Account
- National Saving Time Deposit Account
- National Saving Monthly Income Scheme Account
- Senior Citizens Saving Scheme Account
- Public Provident Fund Account
- National Savings Certificates
- Kisan Vikas Patra Account
- Sukanya Samriddhi Scheme
Investment Opportunities: Government Bonds
- Introduction to Investment Opportunities: Government Bonds
- Tyes of government bonds
- Government bonds: how they benefit us
- NSE goBID APP & KARVY
Investment Opportunities: Others
- Introduction to Investment Opportunities: Others
- Public Provident Fund
- National Pension Scheme
- Real Estate
Microfinance
- Introduction to Microfinance
- Microfinance, Development, Income generating activities
- Grameen Bank
- Credit Delivery Methodology : Credit Lending Models
- MFIs
- Role of NGOs
- Microfinance industry growth
- Introduction to Commercial microfinance
- Pricing of Microfinance Products
- Microfinance Products
- Risk Management
Commercial Microfinance
- MFIs
- Role of NGOs
- Microfinance industry growth
- Introduction to Commercial microfinance
- Pricing of Microfinance Products
- Microfinance Products
- Risk Management
- Microinsurance
Modern Marketing
- Modern Marketing
- Marketing of Banking Services
- Social media and digital media marketing
- Objectives
Prospecting Customers & Networking
- Introduction to Prospecting Customers
- Introduction to Customer Prospecting
- Fundamentals of finance marketing
- 04 code of conduct for direct selling agents
- Introduction to Networking Skills
- What is Networking?
- Importance of Networking
- Understanding the phrase “Your Network is your Networth”
- Getting referrals from existing clients
- Use of Professional sites such as LinkedIn to increase and maintain contact with professionals.
Non-Verbal Communication and Body Language
- Introduction to Non-Verbal Communication and Body Language
- Non Verbal Communication
- Body Language
- Clothing and Grooming
- Body Postures
- Positive Body Language
- Negative Body Language
Communication Skills: Listening
- Introduction to Communication Skills: Listening
- Interpersonal skills and Relations with customers
- Communication
- Need for communication
- Process of communication
- Objectives of communication
- Listening skills
- Hearing and listening
- Thinking and listening
- Active listening
- Introduction to Communication Skills: Speaking
- What are Speaking Skills?
- What are the Key Checkpoint before Speaking?
- What are some Speaking Skills that you can Employ
Communication Skills
- Articulation
- Communication Skills
- Introduction to Communication Skills: Business Oriented
- Business Language Skills
- Communication ethics in business
Questioning and Data gathering
- Introduction to Questioning and Data gathering
- Open and closed questions
- Funnel questions
- Probing Questions
- Manners to be followed while asking questions
- Introduction to Data Analysis and Decision making
- Importance of Data Analysis
- Data analysis techniques
- Decision making framework
- Deciding instalment amount for a client
- Finalizing a policy amongst multiple options
Education & Financial Analysis as first step of sales process
- Introduction to Education & Financial Analysis as first step of sales process
- Making your product fit to their needs
- Financial education of customers
- Selling to satisfy customer’s need and not your own
Sale of Financial products
- Introduction to Sale of Financial products
- How to sell SIP/ mutual funds
- How to sell insurance
- How to sell loans
- How to sell credit cards
Customer Service In Banking
- Introduction to Customer Service In Banking
- Understanding the needs of customer
- Response to customer’s complaints
- Interview Arpita Mishra - Customer Service in Banking
- Introduction to Improving Customer Service
- Rural Banking
- ATM transactions and customer service
- Interpersonal and Communication Skills
- Interview Arpita Mishra - Improving Customer Service
Customer Grievances
- Introduction to Customer Grievances
- Main grievances of credit card customers
- Main grievances of small borrowers
- Main grievances of small depositors
- Other grievances
- Interview Arpita Mishra - Customer Grievances
- Introduction to Customer Grievances Redressal
- Objectives
- Policy
- Solving customer Grievances
- Internal machinery to handle customer complains
- Banking ombudsmen
- Officers to handle complaints
- Timeframe
Career in Banking
- Introduction to Career in Banking
- Organizational Structure of Banks in India
- Commercial Banks
- Development Banks
- Why a Career in Banking ?
- Career Scope in Banking
- Introduction to Jobs in Banking
- Success in Banking
- Types of Banking Jobs
- Bank Teller
- Bank marketing representative
- Branch Manager
- Hierarchy and job responsibilities of a Bank Manager
- Data processing officer
Applying for various bank positions
- Applying for various bank positions
- Steps to apply for a job in Axis Bank
- ICIC Bank
- Karur Vysya Bank
- Job Profile and Responsibilities
- Interview Arpita Mishra - Jobs in banking
Zero Tolerance Policies
- Introduction to Zero Tolerance Policies
- Important Banking Acts
- Banking Scams in the recent past
- Demonetization
- Banking policy on fake and damaged currency
- Window Dressing
- Bribery and corruption
Work-Centric Approach
The academic approach of the course focuses on ‘work-centric’ education. With this hands-on approach, derive knowledge from and while working to make it more wholesome, delightful and useful. The ultimate objective is to empower learners to also engage in socially useful and productive work. It aims at bringing learners closer to their rewarding careers as well as to the development of the community.
- Step 1: Learners are given an overview of the course and its connection to life and work
- Step 2: Learners are exposed to the specific tool(s) used in the course through the various real-life applications of the tool(s).
- Step 3: Learners are acquainted with the careers and the hierarchy of roles they can perform at workplaces after attaining increasing levels of mastery over the tool(s).
- Step 4: Learners are acquainted with the architecture of the tool or tool map so as to appreciate various parts of the tool, their functions, utility and inter-relations.
- Step 5: Learners are exposed to simple application development methodology by using the tool at the beginner’s level.
- Step 6: Learners perform the differential skills related to the use of the tool to improve the given ready-made industry-standard outputs.
- Step 7: Learners are engaged in appreciation of real-life case studies developed by the experts.
- Step 8: Learners are encouraged to proceed from appreciation to imitation of the experts.
- Step 9: After the imitation experience, they are required to improve the expert’s outputs so that they proceed from mere imitation to emulation.
- Step 10: Emulation is taken a level further from working with differential skills towards the visualization and creation of a complete output according to the requirements provided. (Long Assignments)
- Step 11: Understanding the requirements, communicating one’s own thoughts and presenting are important skills required in facing an interview for securing a work order/job. For instilling these skills, learners are presented with various subject-specific technical as well as HR-oriented questions and encouraged to answer them.
- Step 12: Finally, they develop the integral skills involving optimal methods and best practices to produce useful outputs right from scratch, publish them in their ePortfolio and thereby proceed from emulation to self-expression, from self-expression to self-confidence and from self-confidence to self-reliance and self-esteem!