Network Support
In simple words, IT Network Support Technician is the one who troubleshoots, monitors, maintains the Internet and Intranet connectivity also the learner can monitor and maintain the uptime of various types of Networking Devices such as Routers, Switches, and Hubs.
What does an IT Network Support Technician do?
- Using Basic Troubleshooting skills, learner can identify diagnose and resolve the Basic IT network related problems.
- Learner can do primary level of fault finding and take necessary actions for IT network related issues.
- Learner can also perform tasks like assigning IP addresses, monitoring network uptime, crimping of LAN cables, configuring and maintaining Wi-Fi network.
Who Should Join
- Students in Networking or IT Fields studying computer networking, IT infrastructure, or network administration who need practical skills in configuring networks and using network tools
- Aspiring Network Administrators looking to start a career in networking and gain hands-on experience with configuring and troubleshooting small networks.
- IT Support Technicians working in technical support or helpdesk roles who need foundational networking knowledge to assist users with network-related issues
- Entry-level IT staff members seeking to expand their skillset with basic networking concepts, IP addressing, DHCP configuration, and network troubleshooting
Why take Admission?
An IT Network support technician can work with companies / enterprises having an IT infrastructure including Routers and Switches and Internet connectivity or the companies who are providing Networking devices sales and support.
Learner can do a job or can work as an IT Hardware Support Consultant. A fresher can draw up to Rs. 100,000/- p.a.
Hierarchy
In any typical industry enterprise having even a basic IT Infrastructure including desktops and laptops, learners would work with a team of such more hardware and network support technicians who would guide them. Learner can further pursue to become a System Engineer or a System administrator as per his/her liking and abilities.
Tools
An IT Hardware Support Technician uses tools like IT Helpdesk, hardware monitors, and multi-meters for providing hardware support. Knowledge of few other tools like memtest86, CPUID (open source system hardware monitoring tool), and few similar open source tools can be beneficial for an IT Hardware Support Technician.
Syllabus
- Basics of Networking
- OSI Model
- TCP/IP Model
- Reference Link 1
- OSI/TCP Model
- Network Protocols
- Network Topology and Network Devices
- Reference Link
- Network Cabling
- Internet Connectivity Types
- Basics of IP addressing
- Classes of IP addresses
- Difference Between Static and Dynamic IPs
- Subnetting
- Configuring DHCP for Small Network
- Network Ports
- Overview of DNS
- WINS vs DNS
- MAC Address Formats
- Troubleshooting of Networks
- Network Troubleshooting Tools
- Configuring Wi-Fi Network
- Wireless Standards
Work-Centric Approach
The academic approach of the course focuses on ‘work-centric’ education. With this hands-on approach, derive knowledge from and while working to make it more wholesome, delightful and useful. The ultimate objective is to empower learners to also engage in socially useful and productive work. It aims at bringing learners closer to their rewarding careers as well as to the development of the community.
- Step 1: Learners are given an overview of the course and its connection to life and work
- Step 2: Learners are exposed to the specific tool(s) used in the course through the various real-life applications of the tool(s).
- Step 3: Learners are acquainted with the careers and the hierarchy of roles they can perform at workplaces after attaining increasing levels of mastery over the tool(s).
- Step 4: Learners are acquainted with the architecture of the tool or tool map so as to appreciate various parts of the tool, their functions, utility and inter-relations.
- Step 5: Learners are exposed to simple application development methodology by using the tool at the beginner’s level.
- Step 6: Learners perform the differential skills related to the use of the tool to improve the given ready-made industry-standard outputs.
- Step 7: Learners are engaged in appreciation of real-life case studies developed by the experts.
- Step 8: Learners are encouraged to proceed from appreciation to imitation of the experts.
- Step 9: After the imitation experience, they are required to improve the expert’s outputs so that they proceed from mere imitation to emulation.
- Step 10: Emulation is taken a level further from working with differential skills towards the visualization and creation of a complete output according to the requirements provided. (Long Assignments)
- Step 11: Understanding the requirements, communicating one’s own thoughts and presenting are important skills required in facing an interview for securing a work order/job. For instilling these skills, learners are presented with various subject-specific technical as well as HR-oriented questions and encouraged to answer them.
- Step 12: Finally, they develop the integral skills involving optimal methods and best practices to produce useful outputs right from scratch, publish them in their ePortfolio and thereby proceed from emulation to self-expression, from self-expression to self-confidence and from self-confidence to self-reliance and self-esteem!
